Gain insight on how to achieve a balance between your career needs and the organization’s workforce requirements. And how to address your individual development needs by moving across components and even career fields.
Attendees will learn:
This session is FREE.
This event is on ZOOM.
When: November 8, 2022 @ 06:30 PM Eastern Time (US and Canada)
Register in advance for this webinar: https://us02web.zoom.us/webinar/register/WN_NGM5jNKNSQuFRk-XoHS52g
After registering, you will receive a confirmation email containing information about joining the webinar.
Lora Allen focuses on leading customer experience initiatives at USPTO as CX Strategist with the Trademarks Customer Experience Program. CX approaches problem-solving and process improvement using a human-centered design approach to enabling better experiences. Lora helps internal teams to apply CX strategy and research principles to identify ways to improve both the employee and customer experience.
Prior to joining the USPTO, Lora spent two years as a Principal, CX Advisor at Medallia, a global leader in CX, serving as a senior consultant to public sector agencies on leading CX initiatives and innovation. From 2016-2020, Lora served as the Customer Experience Strategist Lead at U.S. General Services Administration (GSA), for GSA’s Federal Marketplace Strategy and the Office of IT Category (ITC), Portfolio Outreach Division, transforming how Federal government buys and sells IT solutions in the marketplace through human-centered design approaches. She managed CX surveys and the research program for ITC Portfolio Outreach Division, seeing one of the largest gains in customer satisfaction on annual surveys for the GSA’s Voice of the Supplier and Voice of the Customer Programs.
Lora has spent more than 15 years in public service. She earned her B.A. in Political Science and International Relations from Roanoke College and her Master’s in Public Administration from New York University. Lora is an alumnus of the Partnership for Public Service’s Excellence in Government Fellowship Program and the Presidential Management Fellow’s Program. A native of Nashville, Tennessee, Lora loves sporting events, music concerts, and good BBQ food. On the weekends, you can find Lora with her family in Fairfax, VA, at local swim meet competitions, playing tennis or mini golf, exploring local restaurants and shops, or visiting the farmer’s market.